Frequently Asked Questions

Last updated: September 2024

1. Product Questions
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2. Payment Questions
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3. Shipping Questions
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4. Contact Questions

1. Product Questions

what does 3d printing mean?

3D printing is all about creating something amazing from the ground up, layer by layer, straight from a digital model. Forget the old-school way of chopping things down or piecing them together – this additive process is a game-changer. It gives us more freedom to design, customize, and create with precision. At TAD, this technology is key to crafting beauty products that are as unique as you are, with the perfect balance of flexibility and innovation.

what makes tad 3d printing unique?

TAD has partnered with OPT, a 3D printing manufacturer that specializes in creating complex, customizable parts at scale using advanced material development, computational design, and proprietary roll-to-roll additive manufacturing. OPT’s 3D printing is next-level for the beauty industry. Together, we’re not just following trends; we’re setting them. This tech lets us dream big, bringing intricate lash designs and complex structures to life that were previously impossible with traditional lash manufacturing. We’re talking serious flexibility and customization, so we can respond to what’s happening now in beauty –  fast. With OPT’s technology, TAD can innovate at the speed of beauty.

What are your lashes made from?

Our products are crafted from high-quality photopolymer materials designed to work perfectly with our tech. These aren’t just any materials – they’re engineered for precision and beauty, giving you durable, effective results every time. Our materials are all about high performance and setting new beauty standards.

How long do TAD lashes last?

We love wearing our TAD lashes for 7 days, and they’re designed to be semi-permanent. Our flexible adhesive allows the lash segments to grow with your natural lashes, meaning you can enjoy a beautiful, long-lasting look without worrying about premature fallout. Depending on after care, they can last longer. However, after  7 days, you’ll start to notice some growth—this is the perfect time to remove, enjoy a nice eye rub, reapply and take on the world!

Can I wash my lashes?

Our TAD lashes are designed to be semi-permanent, for up to 7 days of wear. Our flexible adhesive allows the lash segments to grow with your natural lashes, meaning you can enjoy a beautiful, long-lasting look without worrying about premature fallout. Depending on after care, they can last longer. However, after  7 days, you’ll start to notice some growth—this is the perfect time to remove, enjoy a nice eye rub, reapply and take on the world!

Is TAD Brilliant Bond Adhesive cyanoacrylate free?

Yes! Our adhesive is cyanoacrylate and latex-free. If you’re allergic to traditional lash extensions are often allergic to cyanoacrylate, and the TAD lash system is a great alternative.

Can I use TAD lashes with other adhesives?

We recommend using our TAD lashes with our Brilliant Bond Adhesive. Though other adhesives can work, we designed all TAD products to be compatible with each other to create the best bond without damaging your natural lashes.
Please note that you cannot use professional eyelash extension adhesive with TAD lashes as those adhesive are not flexible and are meant for extensions. 

Do I have to use the Pristine Seal?

Pristine Seal helps remove the stickiness from our adhesive, making wearing lashes a more comfortable experience. It also helps make the TAD lash system waterproof. Made in the USA, with eye-safe ingredients, we definitely recommend using it for lasting lashes.

How many styles of lashes does TAD have?

TAD is launching with our signature DREAM lashes. We are currently working on 6 additional styles to be released in the next year.

We aim to create lashes for every need, style, and trend, because everyone deserves to have beautiful lashes that match their style and personality. So watch out for some clean girl lashes, wispy, and mega volume lashes coming soon.

Can I use TAD lashes with other adhesives?

TAD lashes do not damage your natural lashes for several reasons:

  1. Our adhesive is not cyanoacrylate-based. It is flexible and stretchy, allowing the natural lashes to grow.
  2. Unlike extensions, our lashes are not designed for 3-4 weeks of use, which often leads to lash plucking (ouch!) in an effort to remove stray lashes. Our adhesive is recommended for 7-day use, and working with the natural growth of lashes as a result.
  3. You can wash TAD lashes, which is currently rare in the DIY world, as most lashes are not designed to withstand washing. Clean lashes = healthy lashes!
  4. TAD lashes are designed with the microstructure, allowing the segments to wrap the natural lashes markedly better that traditional false lashes. Most damage from DIY or strip lashes is caused by the base of the segments lifting, scratching the eyes, causing rubbing and breakage of the natural lashes.

With TAD lashes, you can’t even feel them, and will likely forget they’re even there! 

2. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

3. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping in the US on orders above $99. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

4. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing hello@tadbeauty.com or you can text or call us at 775-800-3140

What are your business hours?

Our business hours are Monday through Friday from 10:00am to 4:00pm PST.

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at 

1285 Financial Blvd

Reno, NV 89502