Shipping policy

Shipping Policy

TAD ensures same-day shipping for all expedited shipping orders placed before 2 PM PST, within regular business hours. All orders are typically processed within 72 hours during regular business days, excluding peak periods such as sales and promotions.

During peak times, please anticipate processing times of up to 5 business days due to increased order volume. It's important to note that the chosen shipping rate applies to shipping time, not processing time. We appreciate your patience and understanding during peak periods.

Expedited Shipping

Please note that the shipping times provided are estimations and are subject to potential delays caused by internal server errors, adverse weather conditions, mechanical issues, and other unforeseen circumstances. It's important to understand that expedited shipping services do not include delivery on Saturdays and Sundays. Orders placed over the weekend, specifically on Saturday or Sunday, will be processed and shipped on the following Monday, excluding federal holidays. Please note that these shipping options are subject to availability and may not be accessible for all addresses or at all times.

** Expedited shipping services receive priority fulfillment, especially during peak periods such as sales. If you require your package urgently, we recommend selecting from one of the following options during checkout.

  • TAD One Rate Delivery offers an estimated delivery time of 2 business days (Monday to Friday). Please note that this shipping option is not applicable for deliveries to P.O. boxes. Orders placed before 2 pm PST from Monday to Friday will be processed and shipped on the same day from TAD's facilities.

  • FedEx Standard Overnight is a guaranteed next business day (Monday-Friday) shipping service, arriving by 4:30 p.m. Please note that FedEx does not deliver to P.O. boxes. Orders placed before 2pm PST Monday to Friday will be shipped the same day from TAD.

Domestic Shipping

Standard shipping times are on average 1-7 business days. Delivery times may vary depending on the shipping method you selected during check out and the location of your shipping address. Delivery times exclude processing and fulfillment times.

USPS Ground Advantage and Free Standard shipping times are only estimates and NOT guaranteed.

  • USPS Ground Advantage is estimated to take 2-5+ business days to arrive.

  • Free Standard Shipping for orders over $99.00. As a thank you to our customers, TAD offers free standard shipping on orders over $99.00. Free standard shipping is estimated to take 2-5+ business days to arrive. Final sale items are ineligible for this promotion. *Some products are ineligible for this promotion

Once your parcel leaves the TAD Warehouse, shipping times are dependent on the carrier. If you have order issues for packages presumed to be lost by the carrier (where the status is “not delivered”) you must contact TAD Customer Service within 7 days after the last tracking update for U.S. domestic shipments.

International Shipping

International shipping averages 3 to 21 days. Delivery time may vary depending on your country and the shipping carrier you selected during check out.

  • DHL Express estimated delivery time for international orders: 2-5 business days.

  • FedEx International Express + International Priority provides delivery in 1-3 business days worldwide.

  • FedEx International Connect typically delivers in 1-5 business days worldwide.

  • USPS estimated delivery time for international orders: 7-21 business days.

Once your parcel leaves the TAD Warehouse, shipping times are dependent on the carrier. Order issues for packages presumed to be lost by the carrier (where the status is “not delivered”) must be filed no sooner than 20 days with TAD for international shipments, including Canada unless a Canadian merchant is shipping within Canada, and within 30 days from the last checkpoint.

TAD partners with Global-e to sell Products to our customers outside of the United States. If you enter an international shipping address at the beginning of the checkout process, we will redirect you to Global-e to complete your purchase. Purchases for shipment outside of the United States are subject to Global-e’s Terms of Sale. 

Customs, Duties, and Taxes

TAD is not responsible for any customs duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).